HELP
How can we help?
An outage? First check the service status.
Getting started
How do I install TalkyText?
Download the app from the home page, open it, then allow the microphone when your system asks. On a computer, the trial starts without an account. On a phone, create an account and confirm your address: the trial starts at your next sign-in.
How do I dictate?
Put the cursor in any field, press the shortcut shown in the app, speak, then press the shortcut again, or Escape or Enter, to finish. On a phone, use the TalkyText keyboard and its microphone.
Do I need an Internet connection?
Yes. Your voice is transcribed by TalkyText's servers. If the service is unavailable, the app says so and tries again; the status page shows what is happening.
Microphone and dictation
Nothing is written when I speak
Check that TalkyText has microphone access in your system settings and that the right microphone is selected in the app. Then look at the status page: if the service is down, your system is not the cause.
The text does not reach my app
For security, TalkyText never writes into a password field. Some protected apps can also refuse input: the text then stays in TalkyText's history, where you can copy it.
“The service is very busy”
Too many dictations are arriving at once. Try again in a moment: this is not an outage and there is nothing to change on your side.
Features
How do I dictate in two languages?
In the dictation settings, choose a second language. TalkyText then recognizes the language of each sentence between the two and punctuates it in that language. Speak one language per sentence. Without a second language, nothing changes.
Which voice commands can I say?
“New line”, “new paragraph”, “delete that” or “undo that”, and their equivalents in each dictation language. Say them alone, between two short pauses.
Why are some words highlighted when I listen back?
When you listen again to a file or a note, a highlighted word is one whose transcription is uncertain: check it by ear. The text is not changed. The switch in the reading view removes the highlighting.
How do I get the tasks out of a note?
In a note with AI text, “Actions” lists the tasks and dates it mentions. Tick the ones to keep. They go to Reminders or Calendar on iPhone and Mac, to your calendar on Android, and to a calendar file opened by your own app on Windows and Linux. A date is only kept when the note states it precisely.
Account and devices
I did not get the confirmation email
Check your spam folder, then send the link again from My account. A link is valid for seven days.
I forgot my password
Ask for a link on the sign-in page, “Forgot your password”. It is valid for one hour and works once.
How many devices can I use?
Up to 10 active devices per account, computers and phones together. Remove one in My account to free its place. One live dictation at a time per account.
Subscription
How do I cancel?
In My account, “Cancel subscription”. Your plan stays open until the end of the paid period and no further payment is taken. A subscription taken in the App Store, Google Play or the Microsoft Store is cancelled in that store.
How do I withdraw?
Within 14 days of subscribing, use the withdrawal form or write to us. The refund conditions are in article 11 of the terms of sale.
Where are my invoices?
In My account, “Manage subscription”. Invoices are issued by Stripe on behalf of NOVA2G.
My payment was declined
Stripe retries the charge for at most 14 days and your plan stays open during that time. Update your card in “Manage subscription”.
Privacy
What happens to my voice?
It is sent encrypted to be transcribed, then is not kept on our servers. AI features are optional. The details are in the privacy policy.
Write to us
In the app, “Report a problem” attaches the log if you agree. Otherwise: contact@jodevelop.com. See also contact and complaints, the terms of sale, withdrawal and privacy.